Kingfisher HQ: Repair & calibration services

Kingfisher HQ is based in Mulgrave, Victoria, Australia, and provides full factory calibration & repair services worldwide with fast shipping.

All equipment returns & warranty claims

Please enclose a completed Return Material Authorization Request (RMA) Form with every shipment.

Shipping instructions are on this form.

Calibration services

Kingfisher offers a typical turn-around time of 1-2 weeks. Please contact us for urgent calibration work. 
We calibrate all brands of optical test equipment at any wavelength from 350 to 1650 nm.
Our optical calibration laboratory is ILAC / NATA ISO 17025 accredited. 
ILAC / NATA ISO 17025 accredited

Repair services

Kingfisher offers a fixed price instrument repair service on our instruments, with a typical turn-around time of 1-2 weeks. Please contact us for urgent service work. A 3 month warranty applies to all service work.

Instrument assurance services

Kingfisher offers an instrument Service Inspection Certificate. We put your Kingfisher instrument through Quality Assurance evaluations on our automated test systems, ensuring your instrument is performing as well as the day it was delivered. This service is less expensive than full re-calibration, and is typically used in ISO9001 compliant asset assurance programs.

Warranty

To determine warranty status, review our warranty plan.

Kingfisher is able to accept instruments submitted for warranty repair using the above provided RMA form. If you need local service / repair, or have an urgent operational issue, please use the provided support & calibration contact details to get in touch with us.

man with instrument

Support & Calibration Contact:

Phone: +61 3 8544 1700
Email: [email protected]

Equipment Shipping Address:

Service & Calibration Department
Kingfisher International Pty Ltd
720 Springvale Road
Mulgrave
VIC 3170
Australia


 For other general guidance, see our customer support center. Kingfisher also has authorized regional service & calibration centers for alternative worldwide service.