Warranty, compliance & quality

Your warranty & how to claim

Kingfisher offers a 1 - 3 year warranty depending on the product, refer to the product brochure for details.

For warranty details & 5 or 7 year warranty options, please review our warranty plan document. 

To make a warranty claim, please see Service & Support

Our quality & reliability commitment

Kingfisher takes our commitment to quality very seriously.

Our calibration laboratory is accredited to IEC/ISO 17025:2017 by NATA, facility no 20533.

Our mature and carefully tuned quality system has been ISO 9001 certified since 1994 (ISO 9001 Certificate).

If you have any feedback or comments regarding any potential quality issues with your product, please let us know.

Kingfisher products have a proven record of reliable operation. Over a period of many years, the overall rate of in-service warranty product failure is around 0.5 % per yeaar.

3rd party endorsement letter

Letter outlining 3rd party test endorsements, typically for use by cabling contractors.

Instrument Conformance 

Certificates

Compliance statements

ce  C-Tick Compliant  weee

Encircled Flux IEC 61282-11
Kingfisher products incorporating a multimode light source are Encircled Flux compliant to IEC 61282-11

EMC Compliance, CE, FCC, C-tick
Kingfisher electronic products comply with the Electro Magnetic Compatibility requirements for Europe (CE), USA (FCC), and Australia (C-tick). These standards ensure that your product will not interfere other electronic equipment, and will not be interfered with by other electronic equipment. Compliance with these standards is mandatory in many countries. A compliance certificate is printed in the front of each instrument user guide.

Laser Safety, IEC 60825 2011, 21 CFR 1040.10
Kingfisher electronic products comply with Class 1 and Class 2 Laser Safety requirements. Compliance with these standards is mandatory in many organizations, and is anyway just good practice to avoid Occupational Health & Safety issues related to eyesight damage due to high optical power levels and incorrect use of poorly labeled equipment.

Mechanical & Electrical Integrity MIL PRF 28800F
Kingfisher electronic products generally comply with MIL-PRF-28800F Class 2. Class 2 equipment is designed to be routinely used in rugged operational environments with an unprotected, uncontrolled climate. Compliance is required by some organizations. Additionally, our electronic equipment has passed multiple 1 meter drop testing onto cement, without any additional protective covering.

Electrical Safety / EU Low Voltage Directive
Kingfisher instruments comply with the requirements of the EU Low Voltage Directive. External Mains Voltage Plug Packs supplied by Kingfisher are of high quality, automatically adapt to the local supply voltage and frequency, are of high quality manufacture, and comply with the electrical safety requirements of all major trading countries. Compliance with these standards is mandatory in many countries.

RoHs / WEEE Directives
Kingfisher instruments comply with the requirements of the EU Restriction of Hazardous Substances Directive and the Waste Electrical and Electronic Equipment Directive. Our products currently comply by exception. In addition, we have removed other toxic items such as cadmium plating, NiCad batteries, and lead solder, so that in time we will fully comply regardless of our exception status. Compliance with these standards is mandatory in the EU. (RoHS statement)

EU REACH compliance
Kingfisher products comply with European Union REACH (chemical substances) requirements. (Statement)